How a retail company transformed its pricing strategy through intelligent segmentation

In a low-inflation, high-competition environment, this client applied geo-specific and competitor-aware pricing strategies that achieved measurable volume and margin growth through smart segmentation.

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Industry

Retailer / Supermarket

Region

Europe

Kuona Solution

Pricing

THE CHALLENGE

Challenging market dynamics in a low-inflation environment

In a context with very low inflation, pricing strategies became especially complex. The client faced strong pressure from two aggressive competitors, who pursued consistently low-price strategies. With minimal room for price increases, even small adjustments risked customer loss.

On top of that, the client had limited internal data and insights, making it difficult to develop a clear, confident pricing approach.

THE SOLUTION

Geo-specific and competitor-aware pricing strategy

To navigate these challenges, we helped conduct a comprehensive market analysis, going beyond basic price elasticity. The model incorporated multiple variables:

This enabled the identification of store clusters with higher or lower resistance to price changes, allowing the client to apply differentiated pricing strategies that were sensitive to local market dynamics. The result was a holistic market segmentation built on real-world behaviors and competitive positioning.

THE IMPACT

Measurable volume and margin growth through segmentation

Pricing strategy allowed to capitalize value on low elastic stores and strategic depricing allowed to boost traffic and frequency on price sensitive stores.

+2%

Incremental volume

Increase in incremental volume through smart segmentation

+9%

Incremental gross profit

Boost in incremental gross profit

This proved that smart segmentation can drive growth—even in tight economic conditions.

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